Professional Services

Ernst & Young

EY now has UI functionality, optimized apps, and efficient data management.

Overview

Ajackus collaborated with EY, a leading professional services firm, to enhance their custom applications and optimize user interfaces on the ServiceNow platform. Our work focused on developing UI builder pages, improving custom application configurations, and optimizing system performance through data cleanup and debugging.

Problem

UI Builder Pages

EY needed enhancements to multiple UI builder pages, including integrations with data brokers, client script includes, and scripted REST APIs. The goal was to ensure seamless functionality and improved user interaction with the ServiceNow platform.

Custom Application Configurations

The firm required updates and improvements to their custom applications, including managing scheduled jobs, business rules, and other configurations. These enhancements were essential for optimizing application performance and functionality.

Data Management and Performance

EY faced challenges with data management, including the need for data cleanup, debugging of table fields, and optimization of system logic. Addressing these issues was crucial for maintaining system efficiency and performance.

Solution

UI Builder Enhancements

We developed multiple UI builder pages, incorporating essential elements such as data brokers, client script includes, and scripted REST APIs. This work improved the functionality and integration of the UI components, resulting in a more seamless user experience.

Custom Application Enhancements

We implemented significant updates to custom applications by configuring scheduled jobs, business rules, and other critical settings. These enhancements were designed to optimize application performance and ensure smooth operation within the ServiceNow platform.

Data Cleanup & Performance Optimization

We created and executed fix scripts to clean up existing data, debugged table fields, and optimized system logic for better performance. These actions improved data accuracy, streamlined processes, and enhanced overall system efficiency.

Results

Our efforts led to significant improvements in UI functionality and user experience. Custom applications were enhanced with optimized performance, and data management was made more efficient through targeted cleanup and debugging. Overall, Ajackus successfully enhanced EY’s ServiceNow custom applications, resulting in improved functionality, performance, and data management across the platform.