Why do UK Companies prefer India for Outsourced IT Support? - Ajackus

Why do UK Companies prefer India for Outsourced IT Support?

Ajackus logo in circle

Siddhesh Patankar

Feb 29, 2024·8 mins read

Table of Contents

    Share on:

    As technology keeps zooming ahead, keeping your IT setup in top shape is a real challenge. Having the latest and greatest software can make or break a business. But, with all the ups and downs in the UK and the global economy, businesses are looking for smart and budget-friendly ways to develop software. So, a lot of companies in the UK, big and small, are downsizing their in-house tech teams and looking for an outsourced IT support partner.

    According to Statista, the IT Services market is expected to hit US$86.44 billion in revenue by 2023, with a sweet chunk of US$32.24 billion from IT Outsourcing. And get this: it’s set to grow by over US$30 billion by 2028, with IT Outsourcing zooming up by almost US$18 billion.

    Now, here’s the plot twist. Even with all these exciting numbers, UK companies are dealing with a shortage of tech-savvy talent to handle the needs of both startups and big enterprises.

    So, what’s the game plan? When they think about offshoring, India is the first country that pops into their minds as an outsourced IT support partner.

    How Can an Outsourced IT Support Partner Boost Your Business?

    Image Source: Calance Blog

    Strategic outsourcing, the delegation of specific tasks to skilled external partners, goes beyond aiding resource-constrained startups. It’s a tool embraced by companies across diverse industries and sizes.

    The essence lies in tapping into external expertise for tangible business gains, envisioning a seamless value chain that operates with peak efficiency and accuracy while optimizing costs.

    To succeed, strategic planning is essential. Identifying optimal outsourcing opportunities within your value chain is key. Michael Porter’s five principles of strategic positioning guide this process:

    • Company Image: Consider how outsourcing aligns with your brand and public perception.
    • Competitiveness: Evaluate if outsourcing enhances the quality and appeal of your goods and services.
    • Sales Opportunities: Assess if outsourcing frees up resources to explore new market avenues.
    • Technical Integration: Ensure your core infrastructure easily integrates with external partners.
    • Financial Preparedness: Determine if you’re financially ready for the investment and potential risks linked to outsourcing.

    By aligning outsourcing with your strategic vision, you can make the most of an outsourced IT support partner and help take your business to new heights.

    Choosing an Outsourced IT Support Partner: Opportunities and Considerations

    Image Source: Assivo

    Indian IT Services and Consulting firms offer a plethora of outsourcing options worth exploring. While cost is a major factor, it’s important to dig deeper and understand the strengths and potential challenges before teaming up with remote teams.

    Let’s talk about the upsides first:


    • Cost Efficiency: India’s competitive talent pool allows you to tap into expertise at a lower cost, saving money on recruitment, training, and infrastructure development. This gives you more funds to invest in essential areas.
    • Flexibility: India’s agile workforce allows you to scale up or down based on project demands. You can assemble a large team for big projects or streamline operations during quieter times, optimizing resource allocation and cutting costs.
    • Quick Time to Market: With efficient project delivery and faster hiring times (usually 40-50% quicker), you can launch products and services swiftly, gaining a competitive edge.
    • Access to Technology: India offers access to cutting-edge technologies like cloud computing, AI, and big data without hefty upfront investments. You can leverage existing expertise instead of costly internal training programs.
    • Business Adaptability: India’s flexible workforce enables you to respond promptly to market changes and seize new opportunities.

    Some considerations

    • Communication Challenges: Time zone differences and cultural nuances may require communication and project management adjustments to ensure smooth collaboration.
    • Technology Compatibility: Although India has advanced IT infrastructure, still ensure that it aligns with your existing systems and invest in robust communication channels to avoid disruptions.
    • Data Security: Define clear data security protocols and comply with regulations to protect sensitive information throughout outsourcing.

    When you choose India as an outsourced IT support partner, it’s about more than just saving costs. You need to weigh the pros and cons carefully to find the right tech partner who can elevate your digital transformation while ensuring security and collaboration.

    Now, let’s explore why India is becoming a go-to destination for software outsourcing for businesses in the UK and other global hubs.

    15 Reasons Why UK Should Outsource IT Services to India

    Image Source: Your Team In India

    Beyond just being budget-friendly and having a massive talent pool, India stands as a powerhouse for outsourcing IT services. So, let’s dive into 15 compelling reasons that make India your go-to destination for supercharging your software development journey:

    Abundant Talent Pool

    India boasts a plethora of professional talent at a reasonable cost. Nasscom predicts India’s cloud talent pool will hit 1.5 million by 2025. With around 4 million IT professionals working directly, and an additional 10 million indirectly, India recruits over 200k IT graduates annually – the world’s youngest employable population. Plus, over 128 million English speakers break down language barriers.

    Cultural Overlaps and Authenticity

    India and the UK share a cultural connection with 2.3% of British Indians. The strong bond of trust between the two countries is fueled by the UK’s business and friendly relations with India. Indian businesses adhere to global standards with certifications like PCI and ISO, fostering trust and making India a top choice for offshoring projects.

    Ideal Environment for R&D and Innovation

    India hosts 27% of Asia’s innovation centers, driving fresh concepts in AI/ML, cloud computing, and big data analytics. The innovation-friendly environment in India allows businesses in the UK to stay ahead in a rapidly evolving market.

    Infrastructure and Expertise

    Infrastructure and Expertise
    Image Source: Offres d’emploi Société Générale

    Outsourcing to India provides access to highly skilled talents with extensive experience. Major IT clusters like Bangalore, Gurgaon, and Hyderabad showcase India’s prowess in IT infrastructure. Even startups and SMEs in India leverage innovative technology tools to deliver exceptional solutions.

    Flexibility in Project Management

    Indian outsourced IT support partners offer flexibility in upscaling or downscaling processes based on seasonal demands, priorities, and market competition. This adaptability allows businesses to navigate changes smoothly, making outsourcing deals in India a flexible and dynamic choice.

    Ample Space for Enhancements

    A business’s market image is predominantly shaped by its front end. Securing a leading position in the industry requires continuous improvement to align with dynamic market trends.

    As new technologies emerge regularly, businesses must adapt swiftly. A business needs a resilient, versatile, and responsive team to navigate this technological evolution successfully. Indian outsourced IT support partners, guided by stringent guidelines, maintain focus and discipline so that you can foster a culture of continuous improvisation.

    No Time Zone Barrier

    The substantial overlap between the Indian Timezone (+05:30 GMT) and the UK Timezone (+00:00 GMT) proves advantageous for businesses based in the UK. This alignment facilitates UK businesses to achieve significantly more during a standard workday when outsourcing work to India compared to other countries.

    Expertise in Tasks

    When it comes to tech prowess, India shines with a vibrant pool of young IT professionals. These tech-savvy individuals catch up quickly with new technologies and are easily trainable in emerging business software. That means you get a tech boost without compromising time efficiency – more work done, less time spent.

    Streamlined Outsourcing Procedures

    Outsourcing software projects to Indian companies is a breeze, akin to sealing a deal with a local vendor. Once you’ve chosen India as an outsourced IT support partner, it’s a matter of signing a contract, and you’re good to go!

    The agile methodology commonly embraced by Indian tech partners adds a cherry on top. It simplifies project monitoring and allows for quick adjustments whenever needed.

    Development Cost Advantage

    The low pound-to-rupee exchange rate and cost-effective infrastructure investments in India make hiring experienced personnel surprisingly affordable. This cost advantage is a game-changer compared to starting operations in your home country.

    For businesses on a budget, India’s pricing flexibility opens up creative ways to manage costs, making it an ideal outsourcing destination for many UK-based businesses.

    Business-Friendly Environment and Government Support

    Outsourcing is a key contributor to India’s foreign income, and the government ensures a supportive environment. Policies like the Information Technology Act 2000 create a conducive atmosphere for industry growth.

    Robust Data Security and Privacy

    India takes data security seriously, backed by regulations like the Indian Information Technology Act, 2000. Outsourcing companies invest significantly in cutting-edge security solutions, ensuring the safety and confidentiality of client data.

    At Ajackus, we share this commitment to security. Our stringent measures and best practices align with industry standards, providing a secure environment for web applications and data.

    Focus on Quality and Timely Delivery

    Indian engineers are renowned for their meticulous attention to detail and dedication to exceeding expectations. When you choose India as an outsourced IT support partner, you join hands with teams committed to delivering top-notch software promptly and within budget.

    Proactive Communication and Collaboration

    Open and regular communication is the norm in Indian teams, adapting seamlessly to different time zones and communication styles. This ensures transparent project updates, fostering strong collaboration and leading to smoother workflows and superior outcomes.

    Adaptability and Scalability

    Indian outsourcing companies exhibit remarkable flexibility in adapting to evolving project requirements and seamlessly scaling project teams. This allows businesses to adjust resource allocation based on project needs, maximizing efficiency and cost-effectiveness.

    Outsourcing IT services to India is not just about saving costs; it’s a gateway to intuitive data security, unwavering quality, seamless communication, and dynamic scalability – propelling your project toward success.

    Ajackus: Your Outsourced IT Support Partner in India

    Outsourcing IT Services to India's Premier IT Partner

    Having a fantastic idea alone isn’t enough to keep your business soaring in today’s tech age. You need that rocket fuel – the kind that propels you toward huge growth and leaves your competitors in the dust.

    Enter Ajackus – we’re not just your run-of-the-mill IT service providers. Think of us as your trusted mission control, working tirelessly to create tailored solutions that bring your business into the digital spotlight.

    Our Journey So Far

    With over 12 years in the game, we’ve journeyed through 15+ diverse industries like healthcare, fintech, real estate, and more. We’ve tackled everything from JavaScript to Ruby, showcasing our prowess in 100+ different technologies.

    Projects That Speak Volumes

    We’ve nailed over 300 successful projects, proving our commitment to excellence. Our solutions have touched the lives of over 500 million users, making a real impact in the digital realm.

    Client Happiness Meter

    With a top-notch 4.9 rating on Clutch, we’ve been crowned the top app development company and top software developer in 2022, 2023, and 2024. Our secret? Open, clear communication channels that keep our clients in the loop every step of the way.

    Agility Is Our Middle Name

    We’re all about agility – adapting to changing project needs is our forte. From crafting the Product Requirement Document in 2-4 weeks to delivering a Minimum Viable Product in 8-12 weeks, we keep things efficient without sacrificing quality.

    This is just a sneak peek into what we do at Ajackus. Choose us as an outsourced IT support partner; we’ve covered you.

    Conclusion: India is Your Outsourced IT Support Partner

    UK companies are also into outsourcing IT services to India. Sure thing, the global IT scene is buzzing, and the UK is dealing with a tech talent shortage. Our blog spills the details on why outsourcing is smart, talking about saving costs, laser-focused efforts, managing risks sensibly, and having access to a world of knowledge.

    Why choose India, you wonder? It’s like striking gold for your IT needs – lots of talent, shared culture vibes, tons of innovation, and top-tier infrastructure. Plus, we’ve got this seamless collaboration thing going on – matching time zones, skilled pros, easy procedures, and a business-friendly setup.

    At Ajackus, we’re your trusted outsourced IT support partner, delivering expertise, skills, positive impacts, and happy clients.

    Need help with outsourcing IT services? Get in touch with us!

    Start a Project with Ajackus

    Start a Project with Ajackus

    You may also like


    Recognized and appreciated by leaders and entrepreneurs just like you.

    Clutch GlobalClutch ChampionGoodfirmsgreat place to work